Tuffy Charlotte (Tryon Street)

74 reviews
  • Mon-Fri 8:00 AM - 6:00 PM
  • Saturday 8:00 AM - 4:00 PM
  • Sunday Closed
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    Tuffy Pelham


    Since 1970, Tuffy Tire & Auto Service has been committed to treating our customers with honesty, respect and professionalism. Our philosophy is to provide quality parts and service at an exceptional value. We recognize that satisfied customers are the foundation of our business and that our future success is determined by how well we exceed our customer's expectations today!

    Done Right. Period.

    That's how we do things at Tuffy Tire & Auto Service Center. That's why only Tuffy offers a 2-year/24,000-mile guarantee on parts and labor you can take to any store. Plus, we offer a courtesy inspection with every Tuffy purchase. It covers tires, brakes, fluids, exhaust system, battery, belts and more. With every purchase, we even give you 24 free months of roadside assistance, too. We call it ToYourRESCUE. Our work will be DONE RIGHT. PERIOD. Or we'll fix it for free. Now that's what you call Tuffy totally having your back.

    We provide quality auto repair services.

    Our full service tire and auto service centers service all makes and models, foreign and domestic, cars and trucks. Our highly qualified technicians specialize in providing quality auto repair services including; brake repair, fluid service, transmission repair, suspension service, engine service, exhaust repair, oil changes, air conditioning repair, wheel alignments, preventative maintenance and much more.

    Need to schedule a service appointment for your vehicle?

    Save time and schedule an appointment with us online. Complete the simple form and we'll contact you via email to confirm the day and time of your appointment.

    Tuffy Auto Charlotte (Tryon Street)
    Tuffy Auto Charlotte (Tryon Street)

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    Tuffy Reviews

    “I can't say enough about this company at the South Tryon, Charlotte location! The workers are what makes Tuffy's so great. They make you feel like family and really care. I've been so humbled by their down-to-earth mentality and customer service is their top priority. They have saved me so much money throughout the years and I will always be loyal to them! ”

    Stacy L

    Mar 15, 2021 – Charlotte, NC

    “I received excellent customer service from Lindsay and Scott I just want to say that I was really pleased that they did such a great job on my breaks and I will be taking my car back for them to complete the rest of the maintenance that they provided to me on the diagnostic. Way2go Lindsay and Scott”

    Sherlene Richardson

    Jan 21, 2021 – Pineville, NC

    “This team is AWSOME ”

    Dorian Byers

    Nov 30, 2020 – CHARLOTTE, NC

    “This place is awesome !!!!!!”

    Don D

    Nov 02, 2020 – Charlotte , NC

    “The manager name Rodger listen to me vent a little over the phone about the car. He made me feel as though I could trust that he would get to resolve the problem. Trust is so important to me when in comes to fixing a car 🚗 and he gave me that. ”

    Joyce Ferguson

    Oct 21, 2020 – Charlotte, NC

    “I just can’t say enough good things about the mechanics and Chastity. Great service, pricing, and quality. Thank you”

    Allen Prevette

    Oct 04, 2020 – Charlotte, NC

    “I came into Tuffy to pick up my car Chastity greeted me with a friendly smile (with her mask on ) . Chastity was very helpful and had very great customer service skills I felt like she really enjoys her job and cares about the customers. I will definitely bring my car to Tuffy again all because of the the great customer service experience . I will also recommend Tuffy's to family and friends my car drives like a brand new car,”

    Ravonda V

    Sep 07, 2020 – Pineville NC, NC

    “8/29/2020 THANK YOU AARON FOR YOUR SERVICE AND BRANDLEY”

    Dorian Byers

    Aug 31, 2020 – CHARLOTTE, NC

    “I moved to Charlotte from Boston 4 years ago. I didn't know anyone or any businesses. I need help with my cars and drove into Tuffy's. I have never, ever been treated better. Everyone: Roger, Mike, Chastity, Arron, Kyle and ALL THE staff were immediately like family. I have only had exceptional service, 5 star everything!!!!, Professional, kind, informative, compassionate, knowledgeable, and simply amazing. I have referred everyone I know to them and I will continue to do so. I consider my self very, very lucky to have found such a great group of mechanics and body shop technicians that I trust! Thank you so very much, Arsley Tuffy's!!!!!”

    Robin

    Aug 21, 2020 – Charlotte, NC

    “I was taking my mom to the airport after a lunch stop when my car wouldn't start. Thankfully I was right next door to Tuffy and the team there went far above and beyond for us. Not only did they quickly and professionally fix my car, they also drove my mother to the airport. I'm naturally distrustful of mechanics and they could easily have "taken me for a ride" saying I needed a lot of work done. Instead, they clearly explained everything and fixed what I needed during a stressful time. Extra big thanks to Douglas, Aaron, and Kyle. I will definitely be back and strongly recommend these guys!”

    Lindsay J

    Aug 17, 2020 – Lake Wylie, SC

    “I went to Tuffy on S. Tryon street on Monday, July the 26th, I must say that my encounter with Chastity was a blessing. She not only provided excellent customer service, but she was professional and respectful while doing so. I appreciate her kindness that she shared with me, and if I did not recently move to GA, then I would continue doing business with them. Thank you once again to Chastity Neal. When going through a stressful situation, we need more people like her. ”

    Aisha Jones

    Aug 03, 2020 – Ringgold, GA

    “I Love the service Tuffy provides. They are reliable, reasonable and so courteous.”

    Brenda Weddington

    Jul 09, 2020 – Charlotte , NC

    “I always love the professional customer service that I receive with every visit. Thank you for helping me keep on track with the maintenance of my Nissan Rogue!”

    Shamecia Johnson

    Jun 17, 2020 – Charlotte, NC

    “Chastity and her team have it going on at this location. Awesome attitudes and great work ethic. Very happy customer. ”

    Michael K

    Jun 15, 2020 – Charlotte, NC

    “Every time I go here they have amazing customer service and the best prices in town! One time I was struggling financially and they helped me out...I was in tears in their lobby. Just go! You won’t be disappointed! ”

    Stacy Lee

    Jun 01, 2020 – Charlotte, NC

    “Awesome and fast service ... Chas is the best!!!”

    Blanca I Guznan

    May 16, 2020 – Charkotte, NC

    “We went to the new location at 9800 S Tryon St Charlotte NC. We had an ongoing issue with our air conditioning, We took it to Tuffy's and it began to do the same thing after a few days. We went back and spoke to Roger. He told us exactly what the problem was and explained why it reoccurred. He took our car back and worked on it, he was able to fix the problem and saved us some money. Most of all he was honest and straightforward with us...we understand the next step if it happened again is that some parts will need to be replaced. He helped us out and was so kind. We are Roger fans and Tuffy fans forever.”

    Anna R

    May 14, 2020 – Gastonia, NC

    “I absolutely love this location! Chastity is the best! Her and her team ensure everything is thoroughly done all while delivering awesome customer service! This is the only location I get my car serviced!!! I came by one day and loved it since! ”

    Ashley M

    May 12, 2020 – Charlotte , NC

    “We went to the new location at 6900 S Tryon. Service was fast and friendly. We were told every problem and repair needed prior to it being done, Price was comparable but but the service and how we were treated was exceptional even excellent”

    Anna R

    May 01, 2020 – Gastonia, NC

    “Customer service was excellent! I dropped the car off, they quickly diagnosed the issues and quoted me a price, and repaired same day with no appointment. They updated me on the progress and work was spot on. Perfect!”

    RJ W

    Mar 20, 2020 – Lake Wylie, SC

    “Great company Yes I’m Coming back Thank y’all so Much ”

    Mckayla C

    Mar 07, 2020 – Charlotte , NC

    “What a great experience! Roger and his crew were so nice and personable. Made me feel like I was a family member bringing in a vehicle to get work done. Roger showed me the things that needed attention now, and the things that could wait. He helped me understand exactly what was being done. I also appreciated meeting Joyce and Chastity at the front desk. They were both super nice! ”

    Staci S

    Feb 08, 2020 – Charlotte, NC

    “I called to set up or change while I was at work, the young lady informed me that I did not need an appointment to come in when I got off of work. When I got there they took my information and they took my truck, and I was in and out in less than 15 maybe 20 minutes. They really treat you like family and they make you feel like a valued customer. I will definitely be back ”

    Mitch H

    Jan 17, 2020 – Charlotte, NC

    “I had a few issues with my car all at the same time. It was concerning to me, but Joyce helped me so much. She made sure that she got the best offers on parts that I needed while keeping labor costs minimal. I do so appreciate her help and will be returning in the future if only for her. ”

    Carden H

    Jan 09, 2020 – Charlotte, NC

    “Thanks for help in a pinch got in quickly and on my way as I needed to be somewhere soon thanks very much for super service”

    Mark B

    Jan 09, 2020 – Fairmont, MN

    “Absolutely awesome team at Tuffys Tryon St Charlotte. Second visit and still awesome. Greeted politely and timely. Smiling faces. Roger and all staff are very good and nice to all who came in to Tuffys. Fixed my car for very fair price. Explained to me all repairs needed and why. As a 73 yr old female very much appreciate their kindness and only spoke to me with respect. When I visit family in this area must go by and see the team whether I need repairs or not. Thank you so very much and will always reccomend Tuffys. God Bless.I can always trust that they will take care of me.”

    Jeanne H

    Jan 06, 2020 – Rocky Mount NC, NC

    “I work full time at CPI which is right down the road from Tuffy's. they came and picked up my car and returned it during the day. Great customer service with very kind people. I will always go to Tuffy's now. Thank you so much for the help!”

    Logan J

    Jan 02, 2020 – Charlotte, NC

    “Joyce at the front desk has excellent customer service skills, and I received excellent service. I will definitely come back here for all of my car needs.”

    Blanca G

    Dec 28, 2019 – Charlotte, NC

    “Everyone that works here is amazingly friendly, upfront about work and fair on pricing...Snap helps too....I cannot say enough great things about all of them... Chastity, Roger and Latoshia are awesome!!!”

    Palmer W

    Dec 21, 2019 – Charlotte, NC

    “Always thorough and detailed about what is going on with my car. Front desk service, as well as mechanics and staff, are always friendly and professional. I will continue to see Tuffy's for my auto service needs.”

    Kerry L

    Dec 17, 2019 – Charlotte, NC

    “Very pleased with everything, even went over and beyond to make sure I was happy and satisfied! ”

    Darius S

    Dec 13, 2019 – Charlotte, NC

    “Great staff”

    Amanda N

    Nov 04, 2019 – Charlotte, NC

    “Great Service. Went above and beyond on recommendations and help finding and installing what I wanted and needed. ”

    Chris C

    Oct 16, 2019 – Ch, NC

    “Great and fast service. The price was the best around. I’m going back for wiper blades now that I’ve received a coupon. Fast and friendly- Tuffy’s!”

    RM M

    Oct 11, 2019 – Rock Hill , SC

    “My first visit to the South Tryon location and I couldn’t be happier with the service, from start to finish. Lindsey was knowledgeable and so sweet. I hope to be a customer for a very long time. ”

    Angie P

    Sep 10, 2019 – Charlotte , NC

    “”

    Iris C

    Aug 22, 2019 – Charlotte , NC

    “I had a brake line burst on my vehicle while travelling out of town. I had my vehicle towed to Tuffy Charlotte Tryon Street for repair. The Tryon street team was very professional, courteous, and experienced. My vehicle was fixed properly in a timely at a discount price. I would recommend Tuffy Tryon Street to anyone. Great Service, Great Team!”

    Robert H

    Aug 20, 2019 – Sanford, NC

    “The staff at this location are wonderful. Chasity, Latisha, and Lindsey were so helpful in explaining what needed to be done on my car. ”

    Takelia N

    Aug 11, 2019 – Charlotte , NC

    “I cant remember the last time my oil change was so quick! In and out in 30 minutes. You guys are the best!”

    Karlynne S

    Jul 05, 2019 – Charlotte, NC

    “My alternator died and i called tuffys, spoke with Chastity and she set me up quickly, car was ready in less than 24 hours and the repair was $200 cheaper than the comoetitors quote. Chastity was great and the price was even better. Really thankful to Chastity and Tuffys auto ”

    Tim K

    Jun 28, 2019 – Charlotte , NC

    “I haven’t been in a while, but the service was still excellent. I love Chasity’s energy. I will still continue to come. ”

    DeVona R

    Jun 08, 2019 – Charlotte, NC

    “I was traveling with my children and my check engine light came on along with another light. I had several hundred miles to drive until I’d be home so I went in to get my car locked at before we got on the road. It was a busy morning, but I was worked in in a timely manner. My gas cap ended up not being on tight enough causing the lights on my car to light up. I wasn’t charged a thing and was back on the road. This was such a pleasant experience and I felt actually cared about. I highly recommend this shop.”

    Melissa P

    May 25, 2019 – Acworth , GA

    “OMG the most amazing thing just happened to me. I went to Tuffy and it looked busy. But I stopped in to set an appointment and get a price check to replace a missing tail light. Mike said, if you give me one second I will see if I can fix it right now. One second later, I popped my trunk and he had it fixed. SHOOK MY HAND AND SAID HAVE A GREAT DAY!! No payment! Just great neighborly service and a smile. I have not experienced this in years. My husband an I always complain that service and trust not longer exist in retail. THANKS MIKE FOR RESTORING OUR FAITH AND MAKING MY DAY!! Blessing to you!!”

    Lisa Hooker

    May 06, 2019 – Charlotte, NC

    “People are quick to complaint but never quick to take a minute to recognize and appreciate the people that provide exquisite service. There is a member at this location by the name of Scott who helped me every step of the way. I highly recommend going to tuffys not only for their services but because people like Scott go the extra mile to genuinely help anyone in need. Thank you tuffys automotive and more importantly thank you Scott for extending a helping hand anyway you could and I greatly appreciate that”

    Brett Dilworth

    Mar 27, 2019 – Chester, SC

    “most friendliest, efficient and helpful service location I've ever dealt with...they are conveniently located, will drive you back home, and pick you up when your repairs are completed and work within your schedule, as well as theirs; out of a rating of 1 to 10 I would give them an 11. ”

    jeanette p

    Feb 04, 2019 – charlotte, NC

    “Mike,Owner and Scott, Manager are delightful to work with, outstanding customer service. Tuffy quickly diagnosed my car problem and Roger called to let me know what the problem was. He took the time to explain the problem and even looked at ways I could potentially save some money. Unheard of in my opinion. It took approximately 3 hours to repair my car. They offered me transportation because I lived close by. So greatly appreciated that benefit. Nothing worse than having to wait on car repairs. Today’s experience was nothing but exceptional. Definitely going back and would highly recommend this location. Job well done!!”

    Joy

    Jan 31, 2019 – Charlotte , NC

    “I have full trust in Tuffy and their service. Great customer service. The best place to get the care you need for all your car needs. Mike is a great guy :) ”

    Aamir Shroff

    Jan 28, 2019 – Charlotte, NC

    “Service was awesome! It all started for me when I put in a request for a quick quote. I submitted it later in the evening. To my surprise, I received a reply from Mike fairly quick. I wanted a catback system installed. Explained to him what I had and received a quote. I was sold just on the fact he actually responded. Had the work done today and I am very pleased to say the least. I didn’t get to meet Mike in person but, thanks for your help! Will definitely be coming to you guys again.”

    Ronald N

    Dec 22, 2018 – Charlotte, NC

    “I was referred to Tuffy by a local tire shop in the area. When I walked into the shop I was greeted with a smile and helped right away by Scott Brennan ( Not sure if that the correct spelling of last name) He was very knowledgeable and so easy to work with. Thanks Scott for a great visit. ”

    JACKIE DORTY

    Dec 14, 2018 – PAW CREEK, NC

    “After running into owner (Michael) at a gas station, he provided business card and simply asked me to give Tuffy a try. Wow, I am so glad I did! I took my Lexus in (drop-off) for an alignment and they (Roger) did an amazing job. They were also able to give me an incredible deal on some replacement tires which I gladly accepted. Additionally Michael himself provided an extra courtesy call to provide updates of progress. This is what business should be; trusting, professional, knowledgeable and overflowing with top-notch customer service. Tuffy has certainly earned my business as well as those within my circle as I will recommend Tuffy for automotive service needs.”

    Lewandoski B

    Sep 21, 2018 – Charlotte, NC

    “I got to work just now and have an indicator light on the dash saying O/D OFF. What? My Kia Soul books says this indicates that the OD SYSTEM is deactivated. What? I called Tuffy and spoke with Scott. There is a button on the stick (that you never know is there until this happens) that I pushed without knowing it. Thanks Scott for saving me a trip!”

    Bonny Boswell

    Sep 13, 2018 – CHARLOTTE, NC

    “Mike and the guys at Tuffy are fantastic! They go above and beyond to give you honest service that you can count on. I take my work and personal vehicles to them and I highly recommend them to all my friends and family. ”

    Julie M

    May 29, 2018 – Charlotte, NC

    “I never thought that the dread I used to feel when I had to bring my car in for service would ever go away. Most often than not, when you bring your car in to be serviced there's always a huge possibility that the problem is never fully resolved. But this is not the case with Tuffy. I first brought my car in for a brake issue about 2 years ago and I never had a problem with my brakes again. The team is courteous, knowledable and good at what they do. They don't recommend a bunch of unnecessary repairs and what repairs that are needed are done right the first time. I must say that my car is 10 years old and it performs just as well as it did when I first purchased it 9 years ago and I like to think the team at Tuffy has a lot to do with that.”

    Samantha Banks

    May 23, 2018 – Charlotte, NC

    “My appointment was at 7:30 a.m. on a Saturday morning and I was out within 45 minutes great service great service”

    Dorian Byers

    May 21, 2018 – Charlotte, NC

    “Thank you for the excellent service”

    venu gopal kalva

    May 20, 2018 – Fort Mill, SC

    “after i had wrote my review this morning. I received an call from Mike the owner. He apologized for the the confusion then he explained to me that i came in at an really busy time this morning and that they where low staffed until 9am. So then he offered to do my alignment for free. WOW i had those guys all wrong. They were respectful and helpful and patient. So im here to say that i was way off base totally, very good service very good people that does the job right.”

    Brandon M

    May 01, 2018 – Charlotte, NC

    “Mike and the Crew at Tuffy Charlotte (Tryon Street) are exceptional. Service is always fantastic and Staff very accommodating. The waiting area is always neat and clean and the coffee is wonderful. I will only have my vehicles serviced at this location. ”

    Dr Linda A

    Mar 14, 2018 – Charlotte, NC

    “Mike and his service guys are awesome. We first met Mike when he started working at the Tuffy in Indian Land, SC. When he moved to the South Tryon location we continued to go to location in Indian Land (now that Mike is gone from there I wouldn’t recommend them to my worst enemy) Mike and Roger treated my mom and I as human beings, and we felt 100% confident in what they were telling us was the truth! We will continue to make the further drive to see Mike, we cannot thank him enough!”

    Alyssa T

    Mar 01, 2018 – Indian Land, NC

    “I would highly recommend coming to this Tuff to everyone. Thank you Tuff of Aryrsley you saved me most likely a $300 trip to the VW dealership. I brought my car in for an oil change and have them check my engine light. They check the codes and came back to me not only telling me the code but explaining what they all meaned. The code were exactly what I had replaced at the VW dealership. The employees at Tuff explained to me that the check engine light may have come on since the part replaced by the dealership was directly related to the oil pressure. Thank you once again!! :))) I will be back and be telling everyone I know to bring their cars to you ”

    Jessica L

    Nov 28, 2017 – Charlotte , NC

    “Tuffy on South tryon...This place is God sent!!!! What a amazing crew and the owner Mike they truly blessed me and the work on my car was great and fast. I never been to a car place where they look out for their customer... I absolutely love this place...”

    Alliner Jenkins

    Oct 09, 2017 – Charlotte, NC

    “My friend came into town trying to get away from Hurricane Harvey, and the drive exacerbated a brake problem. Mr. Williams, the owner, and everyone here was amazing in helping her, so that she didn't have to worry about going over budget while also worrying about home. I will be telling everyone about them. ”

    Latoya M

    Sep 09, 2017 – Charlotte, NC

    “Excellent service!these guys are knowledgeable,trustworthy and reasonable. Highly recommend ”

    Everett Smith

    Sep 05, 2017 – Charlotte, NC

    “I have taken my car there many times and they always offer great service at a fair price. Today they saved me $300 by being able to reuse my spark plug wires even though they were changing 12 plugs that had not been changed in years. They could have told me that they were required to be changed, but they didn't. I really trust these guys.”

    Jon D

    Aug 14, 2017 – Charlotte, NC

    “Mike and the crew at Tuffy are awesome....Thanks for the great work and good pricing....”

    Daniel S

    Jun 15, 2017 – Charlotte, NC

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